Privacy
How Crownmere handles information
Crownmere Connect is in an early launch stage. We limit the public intake form to the information needed to review care requests, professional applications and organizational staffing enquiries.
Public intake information
We may collect your name, contact details, city, selected service or professional interests, general availability and a brief message you choose to provide. Do not upload or enter medical records, identity documents, Social Insurance Numbers, police checks or banking information in the public form.
Worker verification documents
Approved workers may be asked through the authenticated worker portal to submit identity and work-eligibility evidence, a Vulnerable Sector Check, role qualifications and First Aid or CPR evidence. Files are held in access-controlled storage and available to the submitting worker and Crownmere’s authorized reviewer. Review decisions, document status and expiry information are recorded. Never submit your Social Insurance Number, bank details or unrelated medical information. Crownmere is still formalizing document retention, deletion, correction and incident-response procedures; do not submit real verification documents until Crownmere provides its written onboarding and privacy instructions.
How we use it
We use intake information to review your submission, contact you about the relevant Crownmere service, assess local demand and plan launch capacity. Submitting a form does not create an employment, contractor, client or care-provider relationship.
Private portal information
Care notes, visit times and family updates belong in authenticated portal areas, not the public intake form. Family access requires an active permission tied to the exact sign-in email and acceptance of the current family portal consent notice. Professionals can access client information only while an active assignment permits it.
Sign-in information
When Crownmere's independent email sign-in is enabled, we use your approved email to send a short-lived sign-in code through our email delivery provider. We store a one-way code digest, a limited record of code requests, and an access session; we do not store a Crownmere password. Sign-in emails must not include client health information. The current sign-in method remains in use until the independent service is activated.
Consent, access and safeguards
Crownmere records the consent notice version, the authorized email, the time of acceptance and access changes. Portal access can be revoked, and important access activity is logged. Crownmere is continuing to formalize retention, correction, deletion, incident-response and legal privacy procedures before handling live care information at scale.
No certification claim
These safeguards do not represent a claim of third-party certification or a completed PHIPA or PIPEDA legal audit. Crownmere will complete the required Ontario privacy and operational review before accepting live health information.
Important limits
This website is not an emergency or clinical service. Do not submit urgent medical information. Call 911 in an emergency.
Last updated: October 14, 2026